About This Ticket

Shows blank white page when browser is idle for sometime

by Technozest / August 26, 2015, 5:57 am

Opening the website if i keep the browser idle for few minutes and open back the browser. Then the website won’t be displayed. It shows a white blank page. after few seconds the web page will be displayed.

Can you please give me solution for this. Screenshot attached

Staff

Hello,

 

We tried reproducing the error, but were unable in your site as well as in ours in multiple PCs. We feel, that this is a PC specific issue. It'll be great if you can try on other systems as well. 

If the problem persists, please let us know. Also, it'll be help if you can give us more details on how to reproduce the error.

 

Thanks,

Hi

This is happening only with this website. I open multiple tabs. But only this website goes blank after few minutes of idle and then when i open the browser after few seconds to a minute time gap the website shows up. And there after it takes much time to scroll up/down. It scrolls as if the system is out of memory.

Steps to reproduce the issue:

1. Open my website link in chrome browser.

2. Minimize the browser window for few minutes

3. Maximize the window and check if the website is opening or a blank page.

4. If its a blank white page, wait for the website to show up

5. Once it shows up the website, try to scroll up or down and feel the lag in scrolling.

Hope this steps will help you in troubleshooting the issue.

Thanks

Staff

Hello,

We are looking into this issue. 

Though we could not reproduce the error as you described. We are still looking for issues that can hit your website's perfomance.

Finding and removing bug does take time, we would really appreciate your patience, regarding this matter.

As soon as we head towards the right direction, we will update and let you know.

Thanks,

0effortthemes