About This Ticket

Revolution Slider on Header/HOme section stopped working

by amandavs / June 11, 2017, 3:42 pm

Hi Guys.. please assist… my client said that during the past couple of months she has not done many changes, but for some reason the revolution slider "full screen" as the intro and hope page section stopped working and she did not go anywhere near it. I have tried to add it but I get a blank screen and the menu stops working and the rest of the sections refuse to work underneath the white screen with just the menu button and logo showing so it really looks terrible. I have left the website working with just the sections underneath the missing header working for now… please can you add the slider "full screen" again for me.. I need to send you the access and website details… can you send me an email address for this? Thank you.

Hi Guys... sorry the other problem is when I look at the website on Microsoft Edge the scroll bar dissapears on the right.... however does appear on Google... first time I have noticed this... have you had this problem from other clients as this must really be fixed too please? Thanks.

Sorry please ignore the scrollbar query... for some reason I thought there always was one in Google but I see none. Thanks.

Staff

Hi,

Please let us know, whether you still having the issues. If Yes please let us know about it with your site URL and Admin credentials. 

NOTE : Your support has expired, please renew it.

Thanks and Regards

Hi Guys... my support has not expired... Themeforest says I still had two days from yesterday valid on my purchase. Definitely this has not just been an issue from yesterday but for weeks now. Please can you fix the revolution slider meant to be showing as the header slider... it's meant to be the one named "full screen". as the problems still exist as per above first comment. Have inserted access details below in credentials. Thanks. 

Staff

Hi,

There is no relation between expiration and the support for your this issue. Our team is looking into your issues and will try to fix it ASAP. Also its our duty to remind you about the support expiration on the date we are replying to you

Hope you can understand it. 

Thanks and Regards

Staff

Hi,

Can you please check and confirm the problem is solved from your end. 

Thanks and Regards

Yes it is thank you... can you tell me what you did incase it happens again as we have no idea why it stopped working? Thank you again!

Staff

Hi,

If you follow the structure of the theme, you need to add a page for the Slider. It was there but somehow deleted. We just added the page with revolution slider [ Page : Main Banner ], and added a piece of CSS code to Theme Option Panel. 

.homep .fp-section.fp-table:first-child {
   padding: 0 !important;
}

Hope I am able to clarify this, please let me know if you have any doubts on it.

Thanks and Regards 

 

THank you.. tell me if I update the theme does it delete the css code as this is the only thing I can think that happened?

Staff

Hi,

If you update the theme its only update the files with the theme. No Settings and data will be removed.

NOTE : Expecting a 5 star rating in themeforest.

Thanks and Regards

YOu guys have been stars thank you very much!

Staff

Please rate [ 5 Star ] us in themeforest